The mobility industry is facing the biggest changes it has seen in more than a century, transforming how we fulfil our mobility needs. Major shifts include the electrification of vehicles, the advent of autonomous driving and shared and connected mobility services. These changes require a complete rethinking of the digital and physical customer journeys.
For mobility companies, maintaining customer loyalty in this evolving landscape means offering personalised services, embracing technology to enhance customer experiences, building up CRM capabilities for direct customer interaction, and innovating in vehicle financing models.
Customer expectations are tailored to a flawless digital experience along the entire customer journey. ddx supports automotive and mobility organisations to optimise their digital customer channels.
At ddx, we see a trend towards integrating additional functions into your existing systems landscape vs. adding stand-alone tools. This allows our partners to focus on a smaller number of channels and integrations.
As margins in the mobility and automotive industries are being pressured, ddx helps to identify opportunities to save costs in your systems and processes. By leveraging smart technology, our partners manage to achieve lasting competitive advantages without reducing the quality of their products and services.
In today's challenging automotive marketplace—where margins are tight, staff levels are lean, and client expectations are higher than ever—ddx offers a solution to drive your business forward. Our Client Loyalty Programme is designed to generate immediate sales growth and foster long-term client retention through a unique combination of sales consulting, targeted training, and bespoke client events.
Our programme is a comprehensive approach that helps you:
Boost Immediate Sales: Engage your existing clients through personalised events that generate incremental sales.
Achieve Sustainable Growth: Implement long-term strategies that enhance client loyalty and drive repeat business every day.
Key Features
1. Client Loyalty Event
Sales Management Training: Intensive sessions to refine your sales strategies based on a 360° assessment.
Sales Team Coaching: Hands-on training to improve communication methods and appointment setting with real leads from your client portfolio.
On-Site Client Engagement: Host events at your dealership to create meaningful interactions that lead to sales and improved client experiences.
2. Sustainable Improvements
Actionable Plans: Develop and execute strategies for immediate and long-term ROI.
Process Enhancements: Update sales processes and client communication across all channels.
Ongoing Support: Regular follow-ups to ensure lasting implementation and continuous improvement.
Your Benefits
● Increased Sales and Revenue
● Enhanced Profitability
● Higher Client Satisfaction and Referrals
● Improved Stock Management and Turnover
● Effective Loyalty and Retention Processes
● Upgraded Communication Strategies
● Compliance with GDPR and Consumer Duty Regulations
● Greater Client Retention in Services and Additional Offerings
Our team works closely with you to understand your unique challenges and goals. Leveraging our expertise in digital strategies and mobility solutions, we guide you through every step of the process, from initial concept to final implementation.
With a combination of existing modular solutions and bespoke development, you can upgrade your customer experience efficiently and effectively.
Reduced complexity in your systems landscape delivers a range of benefits: implementing new functionalities faster, learning from real life data, reduced regulatory & compliance efforts and overall savings on costs and resources.
This agility is crucial in the fast-paced automotive sector, where staying ahead often means being the first to leverage emerging technologies and insights.
At ddx, we understand the critical balance between cost-efficiency and maintaining high standards of quality. Our approach involves a deep dive into your existing systems and processes to uncover areas where efficiency can be enhanced through smart technology.
These technologies not only trim unnecessary expenses but also boost productivity, ensuring that you stay competitive in an ever-evolving market.
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