Through practical market insights and a digital perspective, DDX helps clients prepare and launch new businesses – whether they are completely independent from their parent company, or a wholly owned subsidiary, or something in between.
We’ll work alongside your team through the initial setup process, from supporting ideation, to developing the product and launch strategy, to establishing and accelerating your route to market.
The digital age has caused business ecosystems to evolve rapidly. Technological advancements, volatile economic conditions, and changing customer expectations all require highly adapted services and products – as well as a clear vision for bringing them to market.
We help you identify the key patterns shaping your industry, and map out a practical and sustainable business model based on emerging market demand. Beginning with the conceptual stage, we provide clarity and direction at every step, until your new business venture is ready to launch.
Alongside your team, we also explore original possibilities for digitally enhanced services and products. These may include services delivered remotely, platforms designed in collaboration with partner businesses, and e-commerce solutions driven by Big Data.
Every successful business begins with an understanding of its customers’ pain points. We listen carefully to your insights, as well as the data generated by customer behaviour. This combined analysis, together with digital expertise, reveals new opportunities to improve the customer experience.
And yet our efforts go even further. By taking the customer’s perspective, we are able to move beyond traditional industry limits – combining design, product and service concepts that are traditionally handled by separate sectors. Just as food delivery apps bring together restaurants and transportation, we can likewise help your business identify key crossover potential.
With the right ideas and business strategy in place, we recommend ideal distribution channels, giving your new company a solid plan for action as it prepares to launch.
We’ll propose original ideas to streamline each customer interaction, anticipating user needs and combining steps where possible. Each of these improvements makes your services and products more convenient to use – and therefore better adapted to today’s market and the wider society.
We’ll guide your new business from the initial stages all the way to launch – outlining, contributing to, and then overseeing the development of each product or service. We also help you determine the ideal distribution channel, for maximum convenience and accessibility in the marketplace.
We’ll establish a ‘product thinking’ mindset within your team, moving away from one-off sales and toward a more holistic model of continuous customer engagement that deepens over time. This type of business model, using data analysis and software updates to improve your product or service even after purchase, will set you apart from your competitors and produce far happier customers.
Get to know our team, our capabilities, and how our unique approach to business modernisation can work for you. Wherever you are on your digital transformation journey, we can help show the way forward.
We assess your current operations and future goals, with an eye towards maximising the impact of their digital components. Our review will highlight potential areas for improvement, including any mis-alignment between your digital setup and your business objectives.
We can help your team learn to use new digital systems, or get the most out of their current ones. We can also give your team the skills and confidence they need to get started on their own digital transformation journey.
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