The global shift to a long term focus on communities and sustainability is creating new challenges for businesses and smart cities. How can we best promote a thriving economy, improve operating efficiency, and maintain the safety and well-being of businesses, buildings, residents, and customers?
Success must also mean addressing the environmental impact of businesses as well as city life. Although many companies and cities understand that smart city services can address these challenges, the best path to developing them is often unclear.
DDX services bring these goals within reach, using data-based insights, cutting edge technology, smart blueprints, and machine learning help our clients achieve more with what they have. Our smart service solutions enable a far more productive and efficient use of company, city, and building resources, to build services that work for all users. The result is a more stable and sustainable business model or smart city blueprint, which benefits our clients as well as their customers and tenants.
Although internal efficiency and customer experience may seem unrelated at first glance, they are simply different sides of the same coin. It is data that lets businesses and buildings pinpoint the sources of waste and inefficiency, while measuring the effectiveness of each adjustment in policy or practice. Likewise, detailed customer data provides a more accurate understanding of how people interact with your products and services – and therefore how those interactions can be made more convenient.
In addition to data itself, these advances also depend on the ability to effectively integrate digital systems. As sensors collect data, this information must then be stored, processed, and analysed in an accessible way, so that the relevant insights can be gained.
Many types of digital technology are involved in making this process work. These include IoT, digital twin concepts, cloud systems with secure storage, artificial intelligence, and more.
Our team has the expertise required to set up, operate, and maintain these integrated systems. Their benefits include a suite of operational solutions, such as digitally transformed workspaces and smart service blueprints, to make life easier for your customers.
Although we train our clients to become self-sufficient when working with our digital tools, we also have highly capable team members available to augment any workforce. Their expertise can help organisations advance even further toward their goals, for greater optimisation of resources and a better overall customer experience.
Our digital twin solution provides a single consolidated user interface for your property. Entirely web-based, the interface is centered around a computer generated 3D model that provides an intuitive and effective way for you to control, manage and monitor your property.
For developers and owners of commercial properties, our digital twin solution offers opportunities to reduce running costs, increase sustainability, and crucially, offer new data-driven services to your tenants.
For private owners, or tenants in multi-unit properties, our digital twin solution offers centralised control of infrastructure and overlays data-driven services to help you manage your property more conveniently and save running costs through optimisation of condition-based controls.
Our ‘Digital Twin As A Service’ solution offers the opportunity to get up and running with minimal initial investment, and can interface directly with many existing building management systems.
Smart BlueprintsNo two smart blueprints are the same, and what works for one service or building won’t necessarily work for another. We apply our experience with smart services to create a more efficient and intuitive service blueprint that improves the lives and experience of its users. Using modern software and hardware, paired with detailed insight into customer pathways and quality of life trends, we deliver integrated services that minimise environmental impact and connect seamlessly with Smart City systems.
We’ll incorporate data-collecting sensors, AI systems, and user-friendly interfaces to turn Smart City concepts into working reality, for the benefit of all who spend time there. From traffic management and other safety improvements, to a more efficient use of resources, our smart spaces will make any environment more accommodating. The data collected by our systems will also yield insights that can be applied to future projects.
We’ll set up everything from the IoT network, to the back-end systems, to the AI software that detects patterns in the data, to the easy-to-use dashboard that puts the entire package at your fingertips. We’ll then train your team to manage each element of this digital solution, letting you benefit from increased insight and operational capability moving forward.
We’ll use data-driven insights to tackle real-world organisational challenges, reducing waste and helping ordinary people navigate public spaces more easily. Our team examines each situation from the point of view of the customer or citizen, identifying potential adjustments that will improve the user experience. From setting up the system of data collection and storage, to subsequent analysis and innovation design, our experts can help turn any public or private area into a fully functioning smart space.
To keep your company’s digital transformation efforts running smoothly, we’ll provide our own experts to work alongside your team.
This insourcing service is especially valuable if your organisation lacks a complete IT department, or is undergoing changes in other areas.
By bringing in our experts, you can focus your full attention on other parts of the business, knowing that we’ve got the IT situation well in hand.
Get to know our team, our capabilities, and how our unique approach to business modernisation can work for you. Wherever you are on your digital transformation journey, we can help show the way forward.
We assess your current operations and future goals, with an eye towards maximising the impact of their digital components. Our review will highlight potential areas for improvement, including any mis-alignment between your digital setup and your business objectives.
We can help your team learn to use new digital systems, or get the most out of their current ones. We can also give your team the skills and confidence they need to get started on their own digital transformation journey.